The ISO 9001 Standard
Michael Powell Solicitors, a leading and progressive Cork City based full service law firm has been awarded today the ISO 9001 standard for Quality Management Systems by accredited international assurance body Certification Europe.
ISO 9001 standard is awarded to those who achieve the highest standards of globally recognised principles and systems of quality management, including excellent client focus, improved effectiveness of internal processes, and greater consistency in service delivery and client communication.
Managing Partner of the firm Finbarr O’Leary said that “We understand that client satisfaction and loyalty form the cornerstone of our business. This certification recognises our ongoing commitment to the highest standards of customer service and leaves us ideally placed to continue to develop best practices in client care to the benefit of our clients”.
At the certification conferring event that took place in Cork today, Nicole Coyne, Certification Europe Customer Relations Manager enthusiastically spoke about the firm’s achievement: “Certification Europe is proud of having Michael Powell Solicitors among their ISO 9001 standard clients. We praise the commitment and focus that Michael Powell’s management and staff showed throughout the certification process and their aim to continual improvement of customer satisfaction through the effective application of the system”.
This milestone follows a targeted campaign by the staff in Michael Powell Solicitors which has involved the implementation of procedural changes, training, up skilling, and adjustments on a day to day basis in pursuit of achieving the standard.
Michael Powell Solicitors are delighted to announce this certification so that all existing and prospective clients may be assured of the highest level of quality in the professional legal advice and services received by them.
For further information contact:
Michael Powell Solicitors, Tel: 021 4270451
Natasha Murphy, Email: firstname.lastname@example.org